Values

Our mission and values

Our staff, customers, carers and families worked together to create our mission and values. They shape everything we do.

Our mission

Working with people to make choices, achieve goals and take control of their lives through high-quality care, support and housing

Excellence

We are committed to excellence in everything we do. The success of our organisation and, crucially, the successes and outcomes of the people who use our services, depends on our ability to deliver consistently excellent services that exceed expectations.

Aspiration

We are aspirational – for our customers, staff and organisation. We aim high, seek out opportunities and do not shy away from the challenges we face. We believe in identifying, nurturing and developing potential and creating a culture of recognition and celebration across the organisation.

Partnership

We know our organisation is stronger when we work in partnership with stakeholders, commissioners and crucially, customers. The partnership between staff and people who use our services informs and influences everything we do. Through working together at every level, customers and staff will together design and deliver flexible, personalised and better services.

Trust

We will be an organisation with a strong social purpose. We will be trusted by our commissioners and funders to deliver the services we say we will. We will behave with integrity and transparency. We will be trusted by our customers to deliver on our promises and by their loved ones to deliver safe and consistently high-quality services.

Our values – what matters to us

We have four values that express and represent our shared understanding of the principles that are important to us as an organisation. Developed in partnership with our staff, customers, and their families and carers, they set out the things we aspire to be as an organisation and that underpin everything we do. They are:

• Excellence 

• Aspiration 

• Partnership 

• Trust

Our behaviours

'Behaviours' demonstrate the attitudes and approach we show at work each day and stem from our values. They are about:

• How we do things 

• What we say and how we say it

• How we treat others 

• How we expect to be treated

Why have values and behaviours?

A values and behaviours framework will help Service 24 Support Limited:

• celebrate achievements

• talk about our aspirations and express how we would like to develop 

• embody the way we want to behave in every decision we make and interaction we have to demonstrate our character and beliefs as an organisation 

• be consistent in terms of how our staff behave and reflect the principles we believe in.

Excellence

We are committed to excellence in everything we do. The success of our organisation and, crucially, the successes and outcomes of the people who use our services, depends on our ability to deliver consistently excellent services that exceed expectations.

What is expected of me As a Service 24 staff member, I will:

• Take pride in my work and that of my team, striving for consistent high quality in everything I do because a service that is 'just okay' is never okay.

• Approach my work with energy, passion and commitment, always striving to exceed expectations and go the 'extra mile'

• Demonstrate a 'can-do' attitude, look for solutions to problems and embrace new, creative and innovative ways of doing things

• Listen, learn from my mistakes, and commit to always improving by continually asking myself 'How could we do this better?'

• Act as a positive role model for my customers and colleagues, demonstrating positivity, care and compassion through my work.

Excellence:

✔ Quality  ✔ Consistency ✔ Creativity ✔ Innovation ✔ Purposeful ✔ Passionate ✔ Specialist ✔ Dedicated  ✔ Efficiency  ✔ Driven  ✔ High standards ✔ Expectations ✔ Experience ✔ Value for money ✔ Professional ✔ Dignity ✔ Respect ✔ Care ✔ Compassion ✔ Empathy  ✔ Committed

01159785349

SERVICE24 SUPPORT LIMITED

Ground Floor 7 Forest Road East

NG1 4HJ

NOTTINGHAM, ENGLAND

Monday 09:00 - 17:00

Tuesday 09:00 - 17:00

Wednesday 09:00 - 17:00

Thursday 09:00 - 17:00

Friday 09:00 - 17:00

Saturday 10:00 - 14:00

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